Contact Ubisoft Customer Service
Ubisoft Phone Numbers and Emails
Customer Service:
-
+44 207 278 2539London, UK
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+1 418 524 1222Québec, Canada
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+44 193 257 8000UK
Ubisoft Emails:
Ubisoft Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Ubisoft Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Ubisoft is 9194609778. 44% of consumers used this number to address their issues and concerns. Meanwhile, 15% of users reported contacting a real person successfully by dialing the phone number 442072782539.
The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Ubisoft may ask you for the following information to identify you as a customer: email, first and last name or nothing.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Ubisoft Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Ubisoft is 9194609778. 44% of consumers used this number to address their issues and concerns. Meanwhile, 15% of users reported contacting a real person successfully by dialing the phone number 442072782539.
The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Ubisoft may ask you for the following information to identify you as a customer: email, first and last name or nothing.
People call Ubisoft mainly because of account, product/ service and request for information.
4% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Ubisoft is store.apps@ubisoft.com. 87% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact Ubisoft Customer Service?
Contact Information
Ubisoft Website:
Ubisoft Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Addresses:
Attention: Legal Department
Ubisoft
5505 St-Laurent Blvd., Suite 5000,
Montréal, Québec, H2T 1S6, Canada
28 Saemunan-ro 5ga-gil,
Jongno-gu, Seoul
South Korea
Ubisoft, Inc.
Attention: Privacy Rights Administrator c/o Legal Department
Address: 625 third Street
San Francisco, 94107 CA, USA
Fax:
Ubisoft Customer Service Reviews
No response from Ubisoft. Theyre customer service is awful.
They send verification links to the hacker email if youre account has been hacked and taken over and provide no other way to verify ownership. I have provided evidence such as (original email, iP addresses, receipts, login connections, previous email communications).
Poor support...company should have a direct way to contact a live person...in today's world with strong competition
I don't think they want you to get in touch with them cuz I tried and tried and tried on their website there's no chat nothing so Ubisoft sucks
Ask you me soft to please please make the Manhunt longer in the division 2 and also make the events longer so you can play them all in one day also put new people on the division 2 game
How Good is Ubisoft's Customer Service?
Not good but idk because I called after hours but never got a call back after they said they would
I've Still not Able to put my Game Passcore Code In It's Not Working The Sales rep That Sold this Code was Very Unprofessional
baddd
No one has emailed or called me in reference to my problem at all from Ubisoft or it’s affiliates.
Nothing really happened.
I didn’t make a call, someone was I. My account and still are
Summary of Ubisoft Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Ubisoft?
Account Question:
- “Hacked”
- “Linking accounts”
- “Can’t access my account”
Product/ Service Question:
- “Being booted of the servers”
- “Problems with game”
- “Siege servers are down”
Request for Information Question:
- “Rainbow six siege problems I need big help as does everyone”
- “Help with account”
- “Need help changing an email I haven't got access to”
Return/ Replace Question:
- “Trying ti change password to my old email that i no longer have access to”
- “Unlink incorrect switch account”
- “Change email”
Payments and Charges Question:
- “Payments taken for something I havent bought”
- “Fraud”
- “Give me free credits”
Refund Question:
- “Refund”
- “Refund my subscription”
- “Refund or help”
Shipping and Delivery Question:
- “I have not received my bravo ticket after completing the premium battle pass”
- “Boat outlaws Star wars Gold edition did not receive the Gold edition but I got the regular edition”
- “I did not receive my purchased content”
Activation/ Cancellation Question:
- “I want to cancel my membership, I’ve tried to go to the Ubisoft store and cancel it from there, but when I click the avatar and then my account, it will not let me click my subscriptions anywhere.”
- “Activation Code not sent to my email address”
- “Hey, I accidentally activated a pc game code using the wrong Ubisoft account, which doesn’t have the cross progression that I linked it to when I bought my Xbox console game version of the game. How do the game to the correct Ubisoft account that I”
Website/ Application Question:
- “Trying install asassins creed shadows”
- “Can’t download games”
- “Gaming app deposit”
Staff Question:
- “Poor customer service, absolutely zero response and I have attempted multiple times the past year”
- “Poor customer service, ZERO response to my problem”
- “Customer service didn’t fix my issue”
Employment Question:
- “Yall suck at your job”
- “Job”
- “Future job”
Cards Question:
- “For some reason my ping was 4000 and it said I abandoned a thing it reset my PS4”
- “You didn't give me my gift card credits”
- “Getting money from Wallet onto my card”
Other Question:
- “Permanently ban”
- “Acount issues”
- “Case: 24929621”
Compare Ubisoft Customer Service To
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